Return & Refund Policy
Our return policy is valid for 30 days. You have 30 days to return your product after you've received it. Once 30 days have passed, we unfortunately cannot accept your return anymore.
To be eligible for a return, your item must be unused and in the same condition as you received it. The product must also still be in its original packaging.
There are certain situations where only partial refunds are granted or refunds are refused.
- Any item that is not in its original condition or has been damaged.
- Any item with missing parts for reasons not due to our fault(s).
- Any item returned more than 30 days after delivery.
Return Process
Initiating a Return:
To initiate a return, please contact our customer service team at info@fiorentinolucentio.com with your order number and reason for the return. We will provide you with instructions on how to return your item. The customer is responsible for the return label and the return costs.
Packaging the Return:
Pack the item securely in its original packaging. Attach the return shipping label to the package.
Shipping the Return:
Drop off the package at the designated courier or arrange for a pickup as instructed.
Once your return request is approved, we will provide instructions on how and where to send your package. Please note that it is the customer's responsibility to arrange and cover the cost of returning the item. Returns sent without prior approval will not be accepted.
Once we have approved the return, your refund will be processed and a refund will be automatically issued to your account within 14 days, using the same payment method you placed the order with.
Late or missing refunds
If you have not yet received a refund, check first with your bank account.
If you have done all this and have not yet received your refund, please contact us at info@fiorentinolucentio.com
Exchanges
Unfortunately, we don't accept to exchange your items. You can always return your items and place a new order. But you do have to pay for the return costs yourself.
Shipping your return items
It is expected to return the items with a traceable shipping service or shipping insurance.
Contact:
Storename: Fiorentino Lucentio
Address: Utrechtseweg 341, Amersfoort, Utrecht, 3818 EL, The Netherlands
Email: info@fiorentinolucentio.com
Phone: +31620820961
Customer service opening hours:
Monday–Friday: 09:00 - 17:00
(GMT-08:00) Pacific Standard Time (Los Angeles)